Frequently Asked Questions
Orders and Shipping
1. How do I place an order?
Simply browse our collections, select your desired items, choose the size and color, and click "Add to Cart." Proceed to checkout to complete your purchase.
2. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary by location and will be displayed at checkout.
3. How long does delivery take?
Delivery times depend on your location. On average:
- Domestic: 3–7 business days
- International: 7–10 business days
4. Can I track my order?
Absolutely! Once your order is shipped, you can track it here.
Returns and Exchanges
5. What is your return policy?
You can find our Return Policy here.
6. How do I request a return or exchange?
Contact our customer service team at info@sweet-lake.com, and we’ll guide you through the process.
7. Are sale items eligible for returns?
Sale items are typically non-refundable unless specified otherwise.
Products and Sizing
8. How do I choose the right size?
Refer to our size guide (if) available on each product page for detailed measurements. If you’re unsure, feel free to reach out to our support team for assistance.
9. Are your products true to size?
Most of our products fit true to size. However, we recommend checking the size guide or product description for specific fit details.
10. What materials are used in your clothing?
We pride ourselves on using high-quality materials such as cotton, polyester blends, and sustainable fabrics. Each product page lists the specific materials used.
Payments
11. What payment methods do you accept?
We accept all major credit cards and other secure payment options like Klarna or Afterpay (where available).
12. Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment and personal details.
Customer Support
13. How can I contact you?
You can reach us via email at info@sweet-lake.com or through our contact form on the website which you can find here.
14. What are your customer service hours?
Our support team is available daily, 9 AM – 5 PM CET.
15. Can I cancel or modify my order?
We process orders quickly, but if you need to make changes, contact us as soon as possible. We’ll do our best to assist before the order is shipped.
Trade Name: Geisha Holding
Store Name: Sweet Lake Fashion
Chamber Of Commerce: 87215748
Address: Brielsemeer 81, 2729PS Zoetermeer, The Netherlands
E-mail: info@sweet-lake.com
Phone: +44 77 37 184 132
Opened: Daily 09:00 - 17:00H (CET)
Reached out to us? We try to get back with you within 24 hous.